![]() They'll be for broken games, hardware issues, accidental purchases (more common than it seems), for example. So, if we assume that players are always honest, then all the refunds will be justified. And consider that when Steam introduced Steam Direct, it opened the floodgates to a whole host of games of questionable quality on the platform. However, I don’t want to be cynical here it’s too easy to blame players. "Getting noticed on Steam is more difficult with every passing day – there are more than 50,000 games on the platform right now." ![]() So if we summarize this situation as a balance of power, we have the players holding the upper hand, Steam never losing, and the developers at the mercy of the goodwill of their players. Especially for indie studios that are working to tight sales numbers to survive. However, that would depend on the number of refunds and the nature of those refunds. One could say that this automated system also benefits developers, who don't have to process refunds. It's easy to see who bears the risk here, without even taking into account the fact that Steam has more products in circulation than any developer. The developer, on the hand, directly loses a sale. In those cases, Steam retains that 20-30%, even if the player doesn’t use that wallet currency to purchase another game. If Steam isn't able to return the money through the original payment method, the refund will be added to the customer's Steam Wallet. ![]() For example, according to Clear Returns, returns cost UK retailers £60bn a year.īut that’s not all. This isn't the case with refund costs across the globe, however. There's no need for employees to process it, and transportation or repackaging expenses are nonexistent. For each refund, Valve simply loses its 20-30% revenue share (which will depend on the game’s sales). Although obvious, it's important to note that Steam’s return costs are minimal (as they are for any other retailer of digital goods). Steam's system mostly benefits players, but also Steam itself. Then, it’s up to the developer to decide whether or not a player should get their money back. After that, there is a 48-hour period during which a refund request can be processed by Google. Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it”.Ĭompare this with Android, where a full refund can be requested within two hours. In the words of Valve itself, “you can request a refund for nearly any purchase on Steam – for any reason. Consider that the reason behind a refund doesn’t matter here. The first is a pretty common condition of refund for both physical and digital stores around the world. You can check out all the information here. The refund has to be made within two weeks of purchase.It's a hands-off approach in which there are only two requirements that must be met in order to obtain a refund on a game: There's no need to interact with developers, publishers or even Valve employees. You have options if you purchase a game that you end up not liking.The new system is radically different: refunds are automatic and player-oriented. If you don’t quite meet the requirements but still want a refund, putting the request through is worth a try. When you pick up a new game, the two-hour rule is worth keeping in mind so you’re always aware of the cut-off point before you go too deep. You must request a refund within 14 days of purchase and not have clocked more than 2 hours of total playtime. READ MORE: Which games in your Steam library work on Steam Deck? With that said, the company states that it will review cases that fall just outside the guidelines. What is Steam’s refund policy? Image: Steamīefore you consider returning a purchased product, you should ensure that you’re within the bounds of the Steam refund policy. ![]() Let’s discuss how to return a game on Steam and request a full refund. While the process isn’t exactly streamlined, it’s not overly complex. If a newly-purchased game isn’t to your taste, you can cut your losses and get all your money back. Naturally, certain conditions apply, so you can’t return any old title you’ve been playing for hours. If you’ve purchased a game on Steam that isn’t-in your opinion-very good, you can request a refund. ![]() Refunds can only be requested within 14 days of purchase and if the game has been played less than 2 hours Quick Answer: To request a refund on a game purchased through Steam, go to Steam Support and click on “I would like a refund” to the game in question. ![]()
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